Posts Tagged ‘photo storage’

I have been troubleshooting my problems with Picasa Web Albums since mid November, with nary one iota of help from Google. Google automatically charged my credit card in mid-November for another year of storage and at the same time re-sized smaller all of my thousands of photographs that I had uploaded to my paid account the year before. In addition, I can no longer upload my full size images – each time that I try my photos are made smaller.

I have written four emails to the only two contacts I could find. Only one received a response, from Picasa Support picasa-support@google.com, which response had nothing at all to do with my problems (Re: [#226174541] Picasa Web Albums):

Thank you for your recent storage purchase. Below are some frequently asked questions; each link will take you to a help center article where you can find more information. If you don’t find an answer here, please reply to this message.

I have now given up all hope of ever receiving help from Google and I will now have to eventually find the time to reupload all 137 of my albums at Picasa Web Albums from my computer to my Flickr account. This is such horrible service from Google that I must now rescind all of the complimentary posts I have made at my various blogs praising Picasa Web Albums. NO MORE PRAISE from me about Picasa Web Albums. GO FLICKR!

Caveat Emptor!” Rereading the TOS (Terms of Service) I see that Google is behaving in the exact manner that it warns about in its TOS:

4. Provision of the Services by Google

4.2 Google is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Google provides may change from time to time without prior notice to you.

4.3 As part of this continuing innovation, you acknowledge and agree that Google may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Google’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Google when you stop using the Services.

4.4 You acknowledge and agree that if Google disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

4.5 You acknowledge and agree that while Google may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by Google at any time, at Google’s discretion.

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As I have previously written, HERE, I have been mystified as to why my Picasa Web Albums has stopped working for me. I can no longer upload nor download my full size images. I finally found a way of contacting the Google people at Picasa Web Albums and at that point I was able to see a synopsis of my account. That is when I made the discovery that after having uploaded about 160 albums of my images and paying for a second year of storage, Google in its infinite wisdom seems to have canceled my account. It took over a month of troubleshooting until I discovered this, as Google never offered me one iota of notification of this change. I finally came across a notation at the Google site where my account was cancelled when I requested refund of a $5.00 overcharge, a Google error. It is very disappointing, as I have been a big fan of Picasa2 and Picasa Web Albums. I even get emails from others asking my advice on using the various features of both Picasa2 and Picasa Web Albums. And NO, Google never even gave me a refund for the year’s storage that I paid for, that it canceled. NOTHING! ZILCH!

I am back at Flickr now – it is easier to understand and use: http://flickr.com/photos/neddy/sets/ I suspect that Google has lost interest in keeping up with the Picasa2 and the Web Albums wing of its empire, hence the shoddy servicing of its photography software and storage accounts. I have had to uninstall the Picasa2 software for the first time ever, as it stopped working after its latest upgrade to a half dozen or so obscure languages, that I will never use.  

It will truly be a shame if Google has ruined Picasa2 as it has been a wonderful photo editing software. Fortunately, I have just discovered Picnik, which seems to be very similar to Picasa2. I will be evaluating it with my Christmas pictures and learning to use it. Perhaps I will be able to survive my photographic life without Picasa2.

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I have been a big fan of Google’s Picasa2 photo editing software and Picasa Web Albums, but something has been wrong for sometime now and I cannot understand what. Something is no longer working the way it used to and whether it is the software or the photo albums I cannot say. Unfortunately, there is no where to go for help when things like this happen. I have tried Google’s blog and message boards, but they are not the place to get any technical information nor help. 

I am now back to uploading my photographs to Flickr as they allow me to upload my original images and allow me to download the same size, something that Picasa used to do, but does not anymore. No matter what I do, Picasa2 changes the sizes of my photographs. Usually it makes them smaller, but the other day I exported two photographs. One went at the original size so I was happy, then the other went from the original of 2.5 mb to 9.5 mb when I exported it. I have no idea why. I tried twice and it was the same both times.

This all may have begun with the latest upgrade of Picasa2 which was a few weeks ago. It may have begun when I paid for another year of service which was about the same time. And to boot, I started using a new camera and downloaded its software onto my computer. I did all three of these same things about the same time and that is when I first noticed that all of my photographs at Picasa Web Albums had been resized smaller.

So for anyone wanting to upload and download your original size of image, Picasa may not be the place to do it. Picasa resizes my images smaller and I have no control over that. Make sure you double check to see it your original image is being uploaded when you choose that option. 

The only suggestion I have found at Picasa Help for general problems is to uninstall the software and then reinstall it: http://picasa.google.com/support/bin/answer.py?answer=15040&topic=1144 . I will be trying that to see if it works.

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